Description When you’re ready to prepare for your A+ certification exams, count on more
than 20 years of CompTIA’s experience in creating and improving learning
materials.
The Official CompTIA A+ Core 1 Study Guide (220-1001) has been developed by
CompTIA for the CompTIA certification candidate. Rigorously evaluated by
third-party subject matter experts to validate adequate coverage of the Core 1
exam objectives, the Official CompTIA A+ Core 1 Study Guide teaches the
essential skills and information required for the CompTIA certification exam
(220-1001).
After reading the A+ 220-1001 study guide you will understand how to: Install and configure PC system unit components and peripheral devices.
Install, configure, and troubleshoot display and multimedia devices.
Install, configure, and troubleshoot storage devices.
Install, configure, and troubleshoot internal system components.
Explain network infrastructure concepts.
Configure and troubleshoot network connections.
Implement client virtualization.
Support and troubleshoot laptops.
Support and troubleshoot mobile devices.
Support and troubleshoot print devices.
The Official CompTIA® A+® Core 2 Study Guide (Exam 220-1002) provides the
background knowledge and skills you will require to be a successful A+
technician. It will help you prepare to take the CompTIA A+ Core Series
certification examination (Exam 220-1002), in order to become a CompTIA A+
Certified Professional.
After reading the CompTIA A+ 220-1002 Certification Study Guide, you will be
able to: Support operating systems.
Install, configure, and maintain operating systems.
Maintain and troubleshoot Microsoft Windows.
Configure and troubleshoot network connections.
Manage users, workstations, and shared resources.
Implement physical security.
Secure workstations and data.
Troubleshoot workstation security issues.
Support and troubleshoot mobile operating systems and applications.
Implement operational procedures.
To get the most out of the CompTIA A+ Certification Study Guides and prepare for
your exam, you should have experience with basic computer user skills, be able
to complete tasks in a Microsoft® Windows® environment, be able to search for,
browse, and access information on the Internet, and have basic knowledge of
computing concepts. You can obtain this level of skills and knowledge by taking
the following official CompTIA courses:
What’s Included These fully illustrated books cover all the latest A+ Core 1 (220-1001) and
Core 2 (220-1002) exam objectives and are packed with informative and accessible
content. Each book includes the following:
Content aligned to work in the real world - Lessons refer to functional areas
within the job role while Topics relate to discrete job tasks
Comprehensive glossary with important terms and acronyms
Course Overview A+ Core 1 (220-1001)
Installing and Configuring PC Components
Use Appropriate Safety Procedures
PC Components
Common Connection Interfaces
Install Peripheral Devices
Troubleshooting Methodology
Installing, Configuring, and Troubleshooting Display and Multimedia Devices
Install and Configure Display Devices
Troubleshoot Display Devices
Install and Configure Multimedia Devices
Installing, Configuring, and Troubleshooting Storage Devices
Install System Memory
Install and Configure Mass Storage Devices
Install and Configure Removable Storage Devices
Configure RAID
Troubleshoot Storage Devices
Installing, Configuring, and Troubleshooting Internal System Components
Install and Upgrade CPUs
Configure and Upgrade BIOS/UEFI
Install Power Supplies
Troubleshoot Internal System Components
Configure a Custom PC
Network Infrastructure Concepts
Wired Networks
Networking Hardware Devices
Wireless Networks
Internet Connection Types
Network Configuration Concepts
Network Ports and Services
Managing Users, Workstations, and Shared Resources
Manage Users
Configure Shared Resources
Configure Active Directory
Security Concepts
Logical Security Concepts
Threats and Vulnerabilities
Physical Security Measures
Securing Workstations and Data
Implement Security Best Practices
Implement Data Protection Policies
Data Protection During Incident Response
Troubleshooting Workstation Security Issues
Detect, Remove, and Prevent Malware
Troubleshoot Common Workstation Security Issues
Supporting and Troubleshooting Mobile Devices
Secure Mobile Devices
Troubleshoot Mobile Device Issues
Implementing Operational Procedures
Use Appropriate Safety Procedures
Environmental Impacts and Controls
Create and Maintain Documentation
Use Basic Change Management Best Practices
Implement Disaster Prevention and Recovery Methods
Use Basic Scripting
Professionalism and Communication
Question: 1
A technician arrives on site to find that two users who have the same model on
Android smartphone
are having the same issue with a specific application.
Whenever they attempt to launch the application, it fails and gives an error
message. Which of the
following should the technician do FIRST?
A. Reinstall the application
B. Roll back the application to the earlier version
C. Clear the application cache
D. Update the OS of the smartphones
Answer: D
Question: 2 A technician is working on a Windows 10 PC that is running slowly.
Which of the following commands should the technician use to correct this issue?
(Select two.)
A. dir
B. chdsk
C. dism
D. ipconfig
E. format
F. diskpart
Answer: B, C
Question: 3 An administrator is setting up a Windows terminal server. Which of the
following settings should the
administrator modify to increase server security? (Select two.)
A. Change the default access port
B. Enforce password complexity
C. Put the terminal server into the router’s DMZ
D. Disable logon time restrictions
E. Block all unused ports on the LAN smart switch
F. Use the local client certificate for server authentication
Answer: C, E
Question: 4
A company has hired a new IT firm to manage its network switches and routers.
The firm is geographically separated from the company and will need to able to
securely access the devices.
Which of the following will provide the ability to access these devices?
Languages: English
Audiences: IT Professionals
Technology: Microsoft Azure
Skills measured This exam measures your ability to accomplish the technical tasks listed
below. The percentages indicate the relative weight of each major topic area on
the exam. The higher the percentage, the more questions you are likely to see on
that content area on the exam. View video tutorials about the variety of
question types on Microsoft exams.
Do you have feedback about the relevance of the skills measured on this exam?
Please send Microsoft your comments. All feedback will be reviewed and
incorporated as appropriate while still maintaining the validity and reliability
of the certification process. Note that Microsoft will not respond directly to
your feedback. We appreciate your input in ensuring the quality of the Microsoft
Certification program.
If you have concerns about specific questions on this exam, please submit an
exam challenge.
If you have other questions or feedback about Microsoft Certification exams or
about the certification program, registration, or promotions, please contact
your Regional Service Center.
Develop Azure Infrastructure as a Service Compute Solutions (10-15%) Implement solutions that use virtual machines (VM)
Provision VMs
Create ARM templates
Configure Azure Disk Encryption for VMs
Implement batch jobs by using Azure Batch Services
Manage batch jobs by using Batch Service API
Run a batch job by using Azure CLI, Azure portal, and other tools
Write code to run an Azure Batch Services batch job
Create containerized solutions
Create an Azure Managed Kubernetes Service (AKS) cluster
Create container images for solutions
Publish an image to the Azure Container Registry
Run containers by using Azure Container Instance or AKS
Develop Azure Platform as a Service Compute Solutions (20-25%)
Create Azure App Service Web Apps
Create an Azure App Service Web App
Create an Azure App Service background task by using WebJobs
Enable diagnostics logging
Create Azure App Service mobile apps
Add push notifications for mobile apps
Enable offline sync for mobile app
Implement a remote instrumentation strategy for mobile devices
Create Azure App Service API apps
Create an Azure App Service API app
Create documentation for the API by using open source and other tools
Implement Azure functions
Implement input and output bindings for a function
Implement function triggers by using data operations, timers, and webhooks
Implement Azure Durable Functions
Create Azure Function apps by using Visual Studio
Develop for Azure storage (15-20%) Develop solutions that use storage tables
Design and implement policies for tables
Query table storage by using code
Implement partitioning schemes
Develop solutions that use Cosmos DB storage
Create, read, update, and delete data by using appropriate APIs
Implement partitioning schemes
Set the appropriate consistency level for operations
Develop solutions that use a relational database
Provision and configure relational databases
Configure elastic pools for Azure SQL Database
Create, read, update, and delete data tables by using code
Develop solutions that use blob storage
Move items in blob storage between storage accounts or containers
Set and retrieve properties and metadata
Implement blob leasing
Implement data archiving and retention
Implement Azure security (10-15%)
Implement authentication
Implement authentication by using certificates, forms-based authentication, or
tokens
Implement multi-factor or Windows authentication by using Azure AD
Implement OAuth2 authentication
Implement Managed Service Identity (MSI)/Service Principal authentication
Implement access control
Implement CBAC (Claims-Based Access Control) authorization
Implement RBAC (Role-Based Access Control) authorization
Create shared access signatures
Implement secure data solutions
Encrypt and decrypt data at rest and in transit
Create, read, update, and delete keys, secrets, and certificates by using the
KeyVault API
Monitor, troubleshoot, and optimize Azure solutions (15-20%)
Develop code to support scalability of apps and services
Implement autoscaling rules and patterns
Implement code that handles transient faults
Integrate caching and content delivery within solutions
Store and retrieve data in Azure Redis cache
Develop code to implement CDNs in solutions
Invalidate cache content (CDN or Redis)
Instrument solutions to support monitoring and logging
Configure instrumentation in an app or service by using Application Insights
Analyze and troubleshoot solutions by using Azure Monitor
Implement Application Insights Web Test and Alerts
Connect to and Consume Azure Services and Third-party Services (20-25%)
Develop an App Service Logic App
Create a Logic App
Create a custom connector for Logic Apps
Create a custom template for Logic Apps
Integrate Azure Search within solutions
Create an Azure Search index
Import searchable data
Query the Azure Search index
Establish API Gateways
Create an APIM instance
Configure authentication for APIs
Define policies for APIs
Develop event-based solutions
Implement solutions that use Azure Event Grid
Implement solutions that use Azure Notification Hubs
Implement solutions that use Azure Event Hub
Develop message-based solutions
Implement solutions that use Azure Service Bus
Implement solutions that use Azure Queue Storage queues
Question: 1 Note: This question is part of a series of questions that present the same
scenario.
Each question in the series contains a unique solution that might meet the
stated
goals. Some question sets might have more than one correct solution, while
others
might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to
it. As a
result, these questions will not appear in the review screen.
Margie's Travel is an international travel and bookings management service. The
company is expanding into restaurant bookings. You are tasked with implementing
Azure Search tor the restaurants listed in their solution.
You create the index in Azure Search.
You need to import the restaurant data into the Azure Search service by using
the
Azure Search NET SDK.
Solution:
1. Create a SearchServiceClient object to connect to the search index.
2. Create a DataContainer that contains the documents which must be added.
3. Create a DataSource instance and set its Container property to the
DataContainer.
4. Set the DataSource property of the SearchServiceCIient Does the solution meet
the goal?
A. Yes
B. No
Answer: B
Question: 2 Note: This question is part of a series of questions that present the same
scenario.
Each question in the series contains a unique solution that might meet the
stated
goals. Some question sets might have more than one correct solution, while
others
might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to
it. As a
result, these questions will not appear in the review screen.
Margie’s Travel is an international travel and bookings management service. The
company is expanding into restaurant bookings. You are tasked with implementing
Azure Search for the restaurants listed in their solution
You create the index in Azure Search.
You need to import the restaurant data into the Azure Search service by using
the
Azure Search NET SDK.
Solution:
1 Create a SearchlndexClient object to connect to the search index
2. Create an IndexBatch that contains the documents which must be added.
3. Call the DocumentsIndex method of the SearchlndexClient and pass the
IndexBatch.
Does the solution meet the goal?
A. Yes
B. No
Answer: B
Question: 3 Note: This question is part of a series of questions that present the same
scenario.
Each question in the scries contains a unique solution that might meet the
stated
goals. Some question sets might have more than one correct solution, while
others
might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to
it. As a
result these questions will not appear in the review screen.
Margie’s Travel is an international travel and bookings management service. The
company is expanding into restaurant bookings. You are tasked with implementing
Azure Search for the restaurants listed in their solution.
You create the index in Azure Search.
You need to import the restaurant data into the Azure Search service by using
the
Azure Search .NET SDK.
Solution:
1. Create a SearchlndexClient object to connect to the search index.
2. Create a DataContainer that contains the documents which must be added.
3. Create a DataSource instance and set its Container property to the
DataContamer
4 Call the Documents.Suggest method of the SearchlndexClient and pass the
DataSource.
Description When you’re ready to prepare for your A+ certification exams, count on more
than 20 years of CompTIA’s experience in creating and improving learning
materials.
The Official CompTIA A+ Core 1 Study Guide (220-1001) has been developed by
CompTIA for the CompTIA certification candidate. Rigorously evaluated by
third-party subject matter experts to validate adequate coverage of the Core 1
exam objectives, the Official CompTIA A+ Core 1 Study Guide teaches the
essential skills and information required for the CompTIA certification exam
(220-1001).
After reading the A+ 220-1001 study guide you will understand how to: Install and configure PC system unit components and peripheral devices.
Install, configure, and troubleshoot display and multimedia devices.
Install, configure, and troubleshoot storage devices.
Install, configure, and troubleshoot internal system components.
Explain network infrastructure concepts.
Configure and troubleshoot network connections.
Implement client virtualization.
Support and troubleshoot laptops.
Support and troubleshoot mobile devices.
Support and troubleshoot print devices.
The Official CompTIA® A+® Core 2 Study Guide (Exam 220-1002) provides the
background knowledge and skills you will require to be a successful A+
technician. It will help you prepare to take the CompTIA A+ Core Series
certification examination (Exam 220-1002), in order to become a CompTIA A+
Certified Professional.
After reading the CompTIA A+ 220-1002 Certification Study Guide, you will be
able to: Support operating systems.
Install, configure, and maintain operating systems.
Maintain and troubleshoot Microsoft Windows.
Configure and troubleshoot network connections.
Manage users, workstations, and shared resources.
Implement physical security.
Secure workstations and data.
Troubleshoot workstation security issues.
Support and troubleshoot mobile operating systems and applications.
Implement operational procedures.
To get the most out of the CompTIA A+ Certification Study Guides and prepare for
your exam, you should have experience with basic computer user skills, be able
to complete tasks in a Microsoft® Windows® environment, be able to search for,
browse, and access information on the Internet, and have basic knowledge of
computing concepts. You can obtain this level of skills and knowledge by taking
the following official CompTIA courses:
Question: 1 A technician is troubleshooting what appears to be a RAM issue on a PC.
Which of the following symptoms would indicate if this is a RAM issue?
A. POST code beeps
B. Distended capacitors
C. Continuous reboots
D. Wrong BIOS time
Answer: C
Question: 2 A user accidentally spills liquid on a laptop. The user wants the device to
be fixed and would like to know how much it will cost.
Which of the following steps should the technician take NEXT to verify if the
device is repairable before committing to a price? (Choose two.)
A. Remove the case and organize the parts.
B. Document the screw locations.
C. Search the Internet for repair tutorials.
D. Consult colleagues for advice.
E. Place the device in rice for a few days.
Answer: A, B
Question: 3 Which of the following peripherals would a company use to take inventory
quickly and update price tags for products? (Choose two.)
A. Barcode scanner
B. Label printer
C. Magnetic reader
D. KVM switch
E. NFC device
F. Flatted scanner
